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  • Sophie Boutelegier

Day 9 Airlines


My next business trip to Europe is planned for April 29. It seems very unlikely that by then I will be able to travel. I booked my trip with Air France a while ago. Now Air France is taking special measures and is waiving change fees and offering greater flexibility with my bookings. It is really nice to know that I can postpone my trip till after summer without extra fees.


Countless other airlines are offering the same flexibility.


My question for you: What flexibility can you offer to keep your customers happy?