My next business trip to Europe is planned for April 29. It seems very unlikely that by then I will be able to travel. I booked my trip with Air France a while ago. Now Air France is taking special measures and is waiving change fees and offering greater flexibility with my bookings. It is really nice to know that I can postpone my trip till after summer without extra fees.
Countless other airlines are offering the same flexibility.
My question for you: What flexibility can you offer to keep your customers happy?